Monday, 21 March 2016
I'm very sorry you answered the phone after 5 o'clock on Friday and got a boring client that just wanted to chat.
I feel your pain. Really I do.
Especially since you've now relayed the entire conversation, word for word, to each member of staff that's come in.
Monday, 14 March 2016
Yes, that client clearly DOES need you to explain what a tax return is and I'm gratified that you have the knowledge to be able to enlighten them.
But as I just told you in person, "don't tell me, email them."
Time spent yapping, could be time spent typing.
Friday, 11 March 2016
Thursday, 10 March 2016
Wednesday, 9 March 2016
Tuesday, 8 March 2016
Monday, 7 March 2016
It is possible for you and I to have a conversation.
A conversation is where you say something and I listen then I say something and you listen, then repeat.
It does not have to end with you giving a long and winding monologue on the history of football, Manchester United's new manager, the music industry, the history of the company we work for (and have for nearly 20 years so I have kinda heard it...) or any other topic you feel you're an expert in.